Interactive Teller Machine

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With our focus on providing customers with an enriching banking experience and superior customer service coupled with innovative banking techniques, Alizz Islamic Bank became the first bank in the Sultanate to introduce an ITM which is the short name for Interactive Teller Machine, which is a video-based interactive technology that allows customers to conduct transactions and banking services driven by a centrally based teller, in highly engaging real time video/audio interaction.

Alizz Islamic Bank currently has 2 ITMs that are located in two locations in Muscat. One is at our Athaibah 18th Nov St Branch and one is at our Ma’abela branch. These machines are user friendly and provide customers with adequate privacy while carrying out their transactions.

  • Cardless Cash withdrawals of up to OMR 10,000 in any customer selected denominations
  • Cash Deposit to any Alizz Islamic Bank account
  • Cheque Deposit and encashment for Alizz cheques only
  • Pay-Off Credit Card dues
  • Making Local and International Transfers
  • Create, amend and delete Standing Instructions
  • Receive SMS notifications on all your financial transactions
  • Update customer details
  • Create Wakala accounts
  • Available in both Arabic & English languages

Alizz Live uses two-way video that will allow you to see the Teller while also allowing the Teller to see you. It also has a two-way speaker and a receiver to allow for a private dialogue with the branch staff. Your conversation is just as private as if you were talking to a teller in the branch. In order to complete any transaction the teller will guide you by giving instructions in real time without any delay.

The transactions on Alizz Live is similar as doing a face to face transaction in the branch. Additionally all the transactions are recorded. You will be asked to scan in your ID for proper identification, and a digital signature will authorize your transaction request. All these features make your transaction on Alizz Live very secure.

Our ITMs help you extend branch working hours and are available as per the following timings:

Interactive Teller Machine Timings

Ma’abela ITM Daily 8 AM - 5 PM
Athaiba ITM Daily 8 AM - 5 PM