BCP Updates (COVID-19)

PRECAUTIONARY MEASURES ALIZZ ISLAMIC BANK HAS TAKEN IN LIGHT OF THE NOVELCORONA VIRUS (COVID-19)

Dear Valued Customers,

The safety of our customers as well as the safety of our team members are our highest priority which is why we have taken precautionary actions that demonstrate a firm commitment to deploying appropriate resources to help maintain a healthy environment for both. We are in active dialogue with all the relevant authorities and we are closely monitoring the latest updates from the Ministry of Health (MOH) and the Supreme committee with the mechanism to tackle with the developments of coronavirus.

We would like to assure you of the continuity of our services during this time with highest level of satisfaction.

HOW HAS ALIZZ ISLAMIC BANK MANAGED ITS READINESS AND RESPONSE?

  • We have taken many precautionary measures and activated the corporate crisis response teams. The bank had already taken a preventive measure ahead of time by implementing the Business Continuity Plan (BCP) and ‘Work from home’ strategy. As part of the Business continuity plan a secondary team was transferred on the 15th of March 2020 to our business continuity site and we rolled out the ‘work from home’ strategy to ensure that our services are not interrupted in case of any adverse situation and that customers banking requirements continue to be served.
  • All Alizz Islamic Bank ATMs have been fitted with sanitiser dispensers in order for our customers to be able to sanitize their hand before and after dealing with physical cash. In addition to this the ATM rooms are disinfected regularly. Besides our ATMs and ITMs, all the floors and the entrance to every lift and all doors of the banks head office are fitted with sanitation and hygiene facilities as well.
  • All Alizz Islamic Bank branches have been fully briefed on essential preparatory and prevention measures. These range from hygiene measures including increased cleaning and sanitizing frequency to guidelines on how to handle suspected or confirmed cases of COVID-19 in cooperation with the local authorities. The bank is following all the recommendations of the Ministry of Health and the Supreme Committee tasked with the mechanism to tackle with the developments of coronavirus and all relevant authorities to ensure the actions taken are comprehensive and suitable.
  • Additionally all Alizz Islamic Bank staff that handle physical cash are equipped with disposable gloves and face masks and the teller room is sanitized frequently as an additional precaution

HOW IS ALIZZ ISLAMIC BANK’S BUSINESS CONTINUITY PLAN (BCP) IMPLEMENTED?

  • The bank has a robust and well defined business continuity program which comprises of policies and procedures with clearly defined roles, responsibilities and ownership for Crisis Management, Emergency Response, Business Recovery and IT Disaster Recovery Planning. The bank’s BCP Steering Committee, represented by the senior executive management of the bank, approves and oversees the annual BCP strategy and road map.
  • The bank has a BCP site and a Disaster Recovery Site, where data is mirrored and backups are stored. Regular drills and tests are conducted to cover all aspects of the Business Continuity Plan. Plans are reviewed and maintained regularly to incorporate any changes to environment, people, process and technology. The bank’s BCP team continuously works towards strengthening the business continuity preparedness of the bank.

BRANCHES CLOSED:

As per the recent CBO directive and as part of our efforts to encourage social distancing and reduce the spread of COVID-19 in the Sultanate please be informed that the below branches are closed temporarily:

  • Ma’abellah Branch
  • CBD Branch

The ATMs/CDMs and ITMs of these branches remain functional

Our Wattayah, Athaibah and Al Khoudh branches will remain open to serve all our customers in Muscat Governate.

MOBILE BANKING:

The following is a list of services that can be done on our mobile banking application 

  • Pay All Bills and Mobile Top Ups
  • Debit Card Activation
  • Pay your credit card bills
  • Instant Beneficiary setup
  • Change your email and mobile number
  • Open an additional account
  • Request for a cheque book
  • International Transfers
  • Local transfers within Alizz Islamic Bank and in Oman
  • Tools such as Currency Exchange Rates, Finance Calculator, Zakat Calculator, Prayers Timing and Qibla Locator

INTERNET BANKING:

The following is a list of wholesale banking services that can be done on our Internet Banking Platform :

  • Account Balances
  • Bill Payment
  • Transaction & Finance Details
  • Funds transfer locally and Internationally
  • Downloadable Account Statements

In-line with the measures we're taking in response to the COVID-19 coronavirus, our network of branches will be limited to providing the following services:

  • Cash withdrawal  higher than 800 OMR
  • Cash Deposit higher than 5,000 OMR
  • Corporate Customer Cheque deposit
  • New account opening for New customers
  • International Remittance/ Payment
  • Processing of Salary Payments for Corporate Customers
  • Trade Transactions (for Corporate Customers)
  • Government Transactions
  • Emergency Financing

Should you require any services that not available through these means or have any inquiries, please contact our call center on our toll free number 8007 2265.

TEMPORARY WAIVER OF CHARGES

The fees and charges pertaining to the below services have been waived off temporarily till further advice.

S. No

Service Description

Existing Fee/Charge Amount

New Fee/Charge Amount

1.

Fund Transfer - RTGS

OMR 3/-

Waived

2.

Fund Transfer - ACH

OMR 1/-

Waived

3.

Electronic Cheque Clearing

Waived

Waived

5.

P2P Transfers using Mobile Payments System

OMR 0.050/-

Waived

REVISION OF TRANSACTION LIMITS ON MOBILE PAYMENT SYSTEM (MPCSS)

The transaction limits applicable on Mobile Payment System have been revised as below:

S. No

Details

Mobile Wallet Customers (Regular KYC)

Bank Account

1.

Maximum Balance

OMR 1,000/-

NA

2.

Maximum Per Transaction Limit

OMR 500/-

OMR 500/-

3.

Daily Transaction Limit (P2P & P2B)

OMR 1,000/-*

OMR 1,000/-*

* Sum of Total Debit Amount not exceeding OMR 1,000/- per day

NOTICE FOR WHOLESALE BANKING CUSTOMERS:

We would like to inform our Wholesale Banking customers that the Central Bank of Oman (CBO) has extended their audited financials and net worth statements submission date to the 30th of June 2020.

YOUR OWN PRECAUTIONARY MEASURES:

We advise all our customers to follow the necessary precautions below:

  • Wash your hands with soap and water often and for at least 20 seconds
  • Cover your mouth and nose with a tissue when coughing or sneezing and discard used tissue in a bin
  • Avoid touching eyes, nose or mouth with unwashed hands
  • Do not shake hands when greeting other people
  • Distance yourself at least 2 meters away from other people, especially those who might be unwell.
  • Self-isolate, remain indoors and stay at home especially if you feel unwell
  • Keep objects and surfaces clean

May Allah Protect Oman and All the People of Oman.

We continue to strongly advise you to self-isolate and remain indoors. #StayAtHome