Call Centre

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No matter what you need and no matter where you are, your bank is just a call away. With round-the-clock phone banking assistance at your service, all you have to do is call and our highly skilled customer service team will guide you.

Within Oman call toll free 800 7 2265

Outside Oman call +968 24166000

Registering for our IVR services can be done via our call center.

You will need your ATM card number along with its PIN.

  • Accounts, credit cards and personal finance information
  • Settle your credit card payments online
  • Transfer between accounts
  • Foreign exchange rates enquiry
  • Customer Support for report lost/ stolen cards or other queries and suggestions
  • Latest information on our products services and offers.

Always stay well-informed of your account activity with SMS alerts.

  • Welcome message for new customers
  • Salary Credit
  • Standing Instructions
  • Cash withdrawal from branch
  • ATM/ITM withdrawal
  • ATM/ITM withdrawal reversal
  • Cash deposit through branch
  • Cash deposit through CDM/ITM
  • Bill Payment
  • Receive funds from local banks
  • Transfer funds to local banks through branch, Internet Banking or ATM
  • Debit Card and Credit Card usage on POS
  • Reversal of POS transaction for debit card
  • Funds transfer within Alizz, and within the Sultanate.
  • Alert messages for credit, debit and return of cheques
  • Chequebook request and collection
  • Card activation and deactivation
  • Notification for ATM pin change
  • Block debit card
  • Change of customers' personal details through Call Centre
  • Credit Card payment through Call Centre
  • Finance installment deduction
  • Life Takaful insurance deduction
  • Alert notification while logging into Internet or Mobile Banking services
  • Notification for dormant accounts